TOPIC: Synching my iPhone via Dropbox does not complete

Hello All!

I have an iPhone 5 running iOS 8.1.3,and TR 2.6. I uploaded my .trx-File to Dropbox and see it in my web browser, and from a different machine. When I try to sync from my iPhone, it reaches Ref Items Update (the blue bar is complete) and then it stops.

I looked through older forum posts that say the TR client needs to be running on the workstation for sync to work. Is that still correct? Kinda of defeats the purpose of being able to use DropBox to sync the App data doesn't it?

If TR does no longer needs to be running on the Workstation, what else could the problem be? Where can I look?

Does anyone have an answer?

I found the problem. In Options->iPhone Sync is specified Dropbox\TR as the folder instead of simply Dropbox\.Deleting the "TR" seemed to correct the problem.

Running ThinkingRock on my iPhone 6S with DropBox fails to complete synchorize with error.
Cannot conect to remote
progress screen indicates top 4 items are done "Toughs to Ref Item Updates"

iPhone version 2.6
Windows version 3.6.0

It did complete once after many tries and failed constantly since
I use the dropbox top directory to store the TR files

Hello,

Are you sure, that Dropbox connection is possible from both, your iPhone and your desktop?
ThinkingRock Desktop has to be running at the moment you do the Synch.

I suggest to do the following.
1. Test Dropbox connection on your desktop
2. Test Dropbox connection on your iPhone
3. Run ThinkingRock on your desktop and verify, that the correct Dropbox directory is configured in the settings.
4. Run the iPhone app and initiate the Synch process.

This should work.
Please let us know if it is working now.

Best regards,
Benjamin

Hi Benjamin,

Yes I have dropbox on my computer running smoothly
Yes I have dropbox on my iPhone 6S running smoothly (upload of 10 pictures runs fine and quickly)
Yes i have TR running on my computer nicely
Yes the drop box root folder is receiving new files from my desktop TR application

Only in my iPhone the TR app gets updates
Syncup.txt

and after a 45 seconds I get an error screen
Failed: Cannot connect to remote

The WiFI sync is working (but i need to disable the firewall manually=employer corporate policy)